At Oyaat, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.

1. Eligibility for Returns: To be eligible for a return, your item must be unused, in its original condition, and returned within 30 days of delivery. It must also be in the original packaging.

2. Initiating a Return: To initiate a return, please contact our customer service team at support@oyaat.com. Provide your order number and the reason for the return. Our team will guide you through the return process and provide you with further instructions.

3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure that your return is received safely.

4. Refunds: Once your return is received and inspected, your refund will be processed and points will be automatically applied to your original payment method within 1-3 days.

5. Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange. Exchanges are subject to availability.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.

7. Questions or Concerns: If you have any questions or concerns about our return policy, please don't hesitate to contact us at support@oyaat.com. Our friendly customer service team is here to assist you.

Thank you for shopping with Oyaat. We appreciate your business and strive to make your shopping experience enjoyable and stress-free.